Complaints

I aim to offer all my clients  an effective service and am confident I will do so in your case. Should there be any aspect of my service with which you are unhappy, then please approach me in the first instance to let me know what the problem is. I will aim to deal with your complaint as quickly and effectively as possible but you should be aware that I have eight weeks to consider your complaint. If we are unable to resolve your complaint between us then I will refer the matter to another immigration solicitor outside my firm who will review your complaint and my response. 

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realizing there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. If you would like more information about the Legal Ombudsman their contact details are as follows: www.legalombudsman.org.uk, Email enquiries@legalombudsman.org.uk Legal Ombudsman PO Box 6167, Slough, SL1 OEH.

If you are concerned about behavioral issues like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic, you can raise your concerns with the Solicitors Regulation Authority.